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Contact Support Here
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Cpanel documentation can be viewed from your website's
control panel...scroll down to the bottom on the left side
of your cpanel and "click to view" Documentation. You can
also view documentation by
clicking here.
*Upload all public files to
the Public_Html folder in
your file manager.*
*Do NOT
delete the public_html folder at any time for any reason*
A copy of your Drivers
License or Photo Identification is required for SSH/Shell
access. Attach to an email and send to
billing@htmlhost.com or fax a copy to 731-934-4043
Cpanel Login
- Regular http://sitename.com:2082
or http://sitename.com/cpanel
- Secure "open source" SSL https://sitename.com:2083
WHM Login
- Regular http://sitename.com:2086
or http://sitename.com/whm
- Secure "open source" SSL https://sitename.com:2087
Webmail Login
- Regular http://sitename.com:2095
or http://sitename.com/webmail
- Secure "open source" SSL https://sitename.com:2096
*The username for
Webmail and other email programs such as 'Outlook Express'
is the
full email
address
of the email
account you have setup*
Mail settings for Outlook Express and
other email clients:
(pop3) incoming mail server =
domainname.com
(no need for mail. or
pop. etc...)
(SMTP) outgoing mail server = domainname.com
Some ISPs block their clients from using their own SMTP
server for outgoing mail, in this case you will need to
use your ISPs settings for outgoing mail.
When using an email client such as
Outlook Express: under Properties > server tab > check the
box which states "My
server requires Authentication" for outgoing mail.
Use the same username and password as incoming mail
settings.
DNS changes needed for your site to
work.
Change your domainname.com DNS to our servers.
Our name server information:
Primary Name Server:
NS1.LOADFAST.COM
Primary IP Address:
67.19.211.250
(If Needed)
Secondary Name Server:
NS2.LOADFAST.COM
Secondary IP Address:
67.19.211.251
(If Needed)
Go to the place where you bought the domain name. You
should have a user name and password.
Look for dns name server changes or domain name dns
changes. If you cannot find this on the site, email them
and ask: How do I change my dns name servers to my new
host?
Login to their panel to make the changes, look for
nameservers or dns, enter the name servers listed above.
Some places want the ip numbers and some don't. Hit update
or submit.
The changes will take 24 to 72 hours to
update.
*Additional
Bandwidth can be purchased for $5 per gig. We
suggest that you upgrade your account to the next plan.
When you have the 500 MB account plan and you are going
over 10 Gigs per month, you will then need to purchase the
extra bandwidth.
***Backups:
Full backups of your website can be made at any time thru
your cPanel interface.
We make backups for
disaster recovery only. It is recommended that you make a
full backup of your website and download it to your local
computer after making any changes.
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