HTMLhost.com :: Reliable Web Hosting

All of our hosting services are backed by a 30 Day Money Back Guarantee! There's no need to go else where, sign up today and see what everyone is talking about. *No refunds are offered on domain name registrations.

All of our hosting plans include the most advanced Control Panel available - cPanel. We've always got the latest stable version packed full of easy to use features to help manage your web site.
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Where do I upload my files?
Upload all files to the public_html directory in your control panel.
Note: Do NOT delete the public_html directory at any time for any reason*

How do I access my control panel?
yourdomain.com/cpanel or yourdomain.com:2082

How do I access my Webmail?
yourdomain.com/webmail or yourdomain.com:2095
Note: The username for Webmail and other email programs such as 'Outlook Express' is the full email address of the email account you have setup*

How do I access my WHM?
yourdomain.com:2086 or yourdomain.com/whm

How long does a domain transfer take?
Domain name transfers take up to 3 days. You will need to contact the company that registered your domain name or login to your account with them and change the nameserver information over to us, The nameserver information is below. Only the Admin and the tech contact of your Domain name can move your dns to our servers.

Our name server information:
• Primary Name Server: NS1.LoadFast.com
• Primary IP Address: 67.19.211.250 (If Needed)
• Secondary Name Server: NS2.LoadFast.com
• Secondary IP Address: 67.19.211.251 (If Needed)

How long does a new domain take?
New domain registrations take up to 3 business days. You will know that your domain name is active by typing your URL (your new domain name) and you see your site on the internet.

How do I get support?
Once inside the cpanel you can scroll down to the bottom of the page and "Click to View" Documentation, this will take you to a page that shows all cpanel features and how they work. Click Here to contact Support 24/7 .

Why was my site suspended?
A suspended site will most of the time be for payment problems. A suspended site will have a statement asking you to contact your host.

Do you have any service charges?
If we incur a credit card charge back or returned check there is a $25.00 service charge and a $25.00 Account Reactivation fee.

Why was my site deleted?
Web sites that spam, are involved in hacking, credit card fraud or consist of adult content, may be deleted without warning.
Note: We also state in our user policies that we can refuse service to anyone for any reason.

What do I do when my site is down?
Our techs are paged by our servers "IF" they go down. We know when the sites go down. Our systems will reboot after 10 minutes of down time, if they do not reboot they page us to the server.

Why is my site up and not Html Host or the other way around?
Our sites are on different servers. Each server has around 250 sites. If one server is down then it does not affect others.

What do I do when my email quits working?
The system is busy, wait a few minutes and try again.

Do I have a contract with you? How long do I have to stay?
Contracts are month to month unless you have something different in writing from us. If you pay by more than one month and we remove your account for some reason we will prorate and refund your card.

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